Terms of service

Products

We describe and photograph every piece as accurately as we can, but colors vary between screens, and handmade or printed details can differ slightly from one batch to the next. Some product photos are provided by the manufacturer or supplier. Product availability changes often, and we may stop offering any item at any time.

Prices and payment

• Prices are in US dollars. Shipping and any sales tax are calculated and shown at checkout before you pay.
• Payments are processed securely by Stripe. We charge your payment method when you place the order.
• If a price or description is clearly wrong, or an item turns out to be unavailable after you order, we may cancel the affected item or order and refund you in full. We'll always let you know by email.

Orders

Your confirmation email means we've received your order and payment. We pass each item to the supplier that stocks it, and the order is complete when it ships. We may refuse or cancel orders we reasonably believe are fraudulent, abusive, or placed for resale in bulk, and will refund any payment taken.

Shipping, returns and refunds

Delivery estimates, lost parcels, returns and refunds are covered in our shipping policy and returns policy. Title and risk of loss pass to you when the parcel is delivered to the address you gave us.

Discount codes

Codes have no cash value, can't be combined unless we say so, and may expire or be withdrawn at any time. One code per order. If an order is refunded, the discount isn't refunded as cash.

Using the site

Please don't misuse the site: no attempts to break or overload it, scrape it, access other people's orders, or use it for anything unlawful. The site's design, illustrations, mascot, text and our own photos belong to Wisteria&Ink or are used with permission; please don't copy them without asking. Product names and brands belong to their respective owners.

Disclaimers and liability

The site and products are provided “as is”, without warranties beyond those required by law. To the extent the law allows, our total liability for any claim related to an order is limited to the amount you paid for that order, and we aren't liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer protection law that can't be waived.

Governing law

These terms are governed by the laws of the State of New Jersey, United States. If a dispute comes up, please write to us first; most things can be sorted out with an email.

Changes to these terms

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.