Good to know
Shipping, returns & questions
Shipping
$4.95 flat rate, free on orders over $40.00. Most pieces arrive in 1 to 3 weeks.
Parcels
Each supplier ships separately, so you may receive more than one parcel. All are tracked.
Returns
Unused pieces can be returned within 30 days. If anything arrives damaged, we replace or refund it.
Returns, in a little more detail
Changed your mind? Write to us within 30 days of delivery with your order number and we'll send return instructions. Once the piece arrives back unused, we refund the item price to your original card. If something arrives damaged or isn't what you ordered, send a photo within 14 days and we'll replace or refund it, with no need to send it back. The full details are in our returns and refunds policy.
Frequently asked
Why do some pieces take longer to arrive?+
We work with a small group of trusted suppliers and partner warehouses, some in the US and some overseas, who ship directly to you. Each product page shows an honest delivery window, and pieces from different suppliers may arrive in separate parcels, each with its own tracking.
How do I track my order?+
Your confirmation email has your order number. Pop it into the Postal Path page with your email and you'll see every parcel, carrier and tracking number.
Do you restock sold-out colours?+
Usually. When a colour is resting it disappears from the shelves or shows as sold out. Press the heart on a product to keep it in your favorites and check back.
Do you ship internationally?+
Not yet. We ship within the United States for now, but we hope to send letters further afield soon.
I'm a creator. Can we collaborate?+
We'd love to hear from you. Send us a note and choose "Wholesale or collaboration" as the topic.
Still wondering? Write to us.