Returns & refunds

Damaged, defective or wrong items

If something arrives damaged, faulty or isn't what you ordered, email support@wisteria-ink.co within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund for that item, including any shipping you paid for it. You won't need to send it back.

Lost parcels

If a parcel hasn't arrived 14 days after the end of its estimated delivery window, let us know. Once the carrier confirms it's lost, we'll replace it or refund it in full.

Changed your mind?

You can return unused items in their original condition and packaging within 30 days of delivery. To start a return:

1. Email us or write to us with your order number and the items you'd like to return.
2. We'll reply with the return address and instructions. Please don't send items back to the address on the parcel, as it may be a supplier warehouse.
3. Ship the items back with a tracked service. Return shipping is paid by you unless the item was damaged or incorrect.

Once the return arrives and we've checked it, we refund the item price to your original payment method. Original shipping charges aren't refundable.

Items we can't take back

For hygiene and resale reasons, we can't accept items that have been used or written in, or sets that have had pieces removed or unwrapped.

Cancelling an order

Email us as soon as possible. If we haven't passed your order to the supplier yet, we'll cancel it and refund you in full. Once it has been placed with the supplier or shipped, we usually can't cancel it, but you can return it under the policy above.

How refunds work

Refunds go back to the card or payment method you used, through our payment processor. We'll email you when it's issued. Depending on your bank, it can take 5 to 10 business days to appear on your statement.